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Definitions:

Company: Emirates Minting Factory LLC and its branches.
Website: www.emiratesminting.ae.
User/Customer/You: Any individual registering or using the Website.
Registration Information: Details submitted during sign up (name, email, phone, ID/Passport).
Representative: Person you appoint to perform a Top Up or Item Pickup on your behalf.
Top Up: Adding funds to your Emirates Minting account.
Items: Precious metals or related products you purchase.
Services: Buying, selling, and account management features offered on the Website.

Eligibility & Registration:

Age & Capacity: Must be at least 18 years old and able to contract under UAE law.
Accurate Information: You must provide complete, current, and truthful Registration Information.
Verification: Account activation requires successful identity verification—OTP to email/phone and ID/Passport check.

Account Security & Privacy:

Credentials: You are solely responsible for protecting your login details and account activity.
Unauthorized Access: Promptly notify the Company of any suspected breach.
Data Use: Your personal data will be collected, stored, and used per UAE data protection laws and our Privacy Policy.

User Conduct & Obligations:

Lawful Use: You shall not engage in fraud, money laundering, or other illegal activities.
Information Updates: You must promptly update any change to your personal information.
Market Risks: You acknowledge that precious metal values fluctuate and the Company isn’t liable for market driven losses.

Special Account Conditions

Deceased Account: Legal heirs must submit a UAE Court Order to claim or access the account.
Unclaimed Orders:
o After 30 days unpicked, a 1% storage fee applies.
o You’ll receive notice 7 days before fees start.
o If fees equal the Item value and no response, the Company may confiscate Items to cover charges.
Dormant/Inactivity:
o Inactivity for 180 days renders an account dormant.
o You will be notified beforehand; reactivation requires login and following instructions.
o Updating personal details remains your responsibility; the Company isn’t liable for issues due to outdated information.

Limitation of Liability:

Unauthorized Use: Company not liable for losses from your failure to secure credentials.
Market Fluctuations:Company not responsible for price changes of precious metals.
Representative Actions: Company’s sole liability is to verify Authorized Representatives and credit Top Ups or release Items upon valid pickup.

Data Protection:

Your Consent: By using our Services, you consent to data collection, storage, and processing as per UAE law.
Confidentiality: Both you and your Authorized Representatives must keep sensitive account and transaction details private.

Refund Policy:

Eligibility for Refund: You may request a refund within 7 days of delivery if the product is in unused, original condition.
Packaging and Return Shipping: You must securely package the item and label it with our address.
If you arrange your own courier, you are responsible for any damage or loss in transit.
Processing: Once we receive and inspect the returned item, we will process your refund within 5 business days.
Refunds are issued to the original payment method.

Price Fluctuations: Because gold and silver prices change daily, any loss or gain in metal value between your purchase date and refund date is your responsibility.

Cancellation Policy:

You may cancel your order at any time prior to shipment.
If you cancel after shipment, you must return the item under our Refund Policy terms.
A 1% administration fee (based on total order value) will apply for post shipment cancellations to cover handling costs.

Shipping Policy:

We ship via Brinks for insured, trackable delivery within the UAE.
The shipping fee is calculated at checkout based on weight, destination, and declared value.
You bear shipping costs unless otherwise stated in a promotion.
We are not liable for delays caused by events beyond our control (e.g., weather).

Delivery Policy:

The standard UAE delivery time is 1-2 business days after dispatch.
You will receive email and SMS with tracking details once your order ships.
The courier requires an approved ID at delivery.
If no one is available, the courier will leave a notice and attempt redelivery.

Miscellaneous:

Governing Law: UAE law governs this Agreement; disputes to be resolved in Dubai courts.
Modification & Termination: Company may amend or terminate your account for breach, fraud, or at its sole discretion.
Entire Agreement: These terms supersede all prior understandings; no additional terms apply unless agreed in writing by the Company.

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